Politique de remboursement

🔁 Refund Policy (Compliant Version)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note that we only offer refunds or replacements for damaged items, defective products, or missing packages. We do not issue refunds for items that have already been shipped or for reasons related to buyer’s change of mind.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or file a claim, please contact us at obaagloronline@gmail.com. Once your request is reviewed and approved, we’ll provide the correct return address and further instructions.

You can always contact us for any return questions at obaagloronline@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product, so we can evaluate the issue and make it right as quickly as possible.

Exceptions / Non-returnable Items

Certain items are not eligible for return, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized items

• Personal care products (such as beauty or hygiene items)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you have questions about whether your item qualifies for return, please contact us before making your purchase.

Exchanges

The fastest way to receive the correct product is to return the item you have (if applicable), and once your return is accepted, make a new purchase for the replacement.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be returned in their original condition, with tags and packaging, along with proof of purchase.

Refunds

Once your return or claim is approved, you’ll receive a confirmation email. Refunds (if applicable) will be issued to your original payment method within 10 business days after inspection.

Please note that your bank or credit card company may take additional time to process and post the refund. If 15 business days have passed since your refund approval and you haven’t received it, please contact us at obaagloronline@gmail.com